No matter how many years you’ve been in business, how many customers love you, what your financials and KPI’s indicate: you can be better.
If you disagree, I’ll invite you to visit your local Apple Store. There, you’ll see best in class:
- retail customer service
- floor management processes
- payment and receipting processes
- upsell programs
- staff training
- customer loyalty
Understanding how Apple got there, and how you might adapt these inspirations will undoubtedly take you to a new level.
If you’re stuck or looking for a solution: spend half an hour with the best in class.