There’s Always Room to Be Better

No matter how many years you’ve been in business, how many customers love you, what your financials and KPI’s indicate: you can be better.

If you disagree, I’ll invite you to visit your local Apple Store.  There, you’ll see best in class:

  • retail customer service
  • floor management processes
  • payment and receipting processes
  • upsell programs
  • staff training
  • customer loyalty

Understanding how Apple got there, and how you might adapt these inspirations will undoubtedly take you to a new level.

If you’re stuck or looking for a solution: spend half an hour with the best in class.