The stark divide in retail sales

retail sales I noticed something interesting while out shopping over the holidays: the difference between good retail sales people and bad ones.

After visiting several branded stores, the retail sales people who took the time to introduce themselves, ask an intro question or two, and offer customers helpful suggestions get more activity than those that smile and say a polite ‘hello’, and leave customers to browse on their own.

The question then becomes: why do the bulk of retail sales people tend toward the ‘polite and passive’ and not the ‘deliberately helpful’?