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Courageous Conversations: References

General

Citations:
[1] https://sarahgodfrey.com.au/12-tips-courageous-conversation/
[2] https://heiw.nhs.wales/files/programmes-resources/7-keys-to-having-a-courageous-conversation-with-anyone/
[3] https://www.forbes.com/sites/forbescoachescouncil/2019/08/26/13-guiding-principles-for-courageous-conversations/?sh=6f6eb4984c9f
[4] https://store.umcdiscipleship.org/product/how-to-have-a-courageous-conversation/
[5] https://www.drmichellerozen.com/communication-skills/handling-courageous-conversations/

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benchmark range: 80-85% NPS
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benchmark range: 54-60%
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benchmark range: 64-69%
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benchmark range: 67-73%
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benchmark range: 69-75%
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benchmark range: 80-84%
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benchmark range: 65-72%
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benchmark range: 76-80%
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benchmark range: 71-76%
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benchmark range: 61-68%
I know what I need to do to be successful in my role.
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benchmark range: 85-88%
I receive appropriate recognition when I do good work.
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benchmark range: 68-73%
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benchmark range: 65-71%
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benchmark range: 71-76%
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benchmark range: 62-68%
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benchmark range: 74-79%
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benchmark range: 58-65%
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benchmark range: 72-80%
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Barriers to Listening

Citations:
[1] https://www.skillsyouneed.com/ips/ineffective-listening.html
[2] https://www.ginaabudi.com/use-active-listening-skills-difficult-conversations/
[3] https://hbr.org/2017/02/in-a-difficult-conversation-listen-more-than-you-talk
[4] https://www.indeed.com/career-advice/career-development/overcome-listening-barriers
[5] https://hrdqu.com/communication-skills-training/learning-to-overcome-barriers-to-listening-skills-in-the-workplace/

Building Trust

Citations:
[1] https://touchstonepublishers.com/why-are-nonverbal-cues-essential-for-building-trust-and-rapport/
[2] https://salesfuel.com/nonverbal-communication-tips-build-trust/
[3] https://www.helpguide.org/articles/relationships-communication/nonverbal-communication.htm
[4] https://www.linkedin.com/advice/0/how-do-you-use-verbal-nonverbal-communication-1e
[5] https://www.linkedin.com/advice/1/how-do-you-foster-trust-respect-difficult

Part 2:

Citations:
[1] https://www.dummies.com/article/business-careers-money/business/business-communication/build-rapport-and-trust-before-having-a-critical-conversation-166913/
[2] https://www.linkedin.com/advice/1/how-do-you-foster-trust-respect-difficult
[3] https://www.getcampfire.com/blog/building-trust-through-conversations
[4] https://ispeak.com/3-steps-to-build-trust-through-conversation/
[5] https://emergentps.com/2020/02/20/how-to-build-trust-with-conversation/

Creating a Safe Environment

Citations:
[1] https://edis.ifas.ufl.edu/publication/WC384
[2] https://trainingindustry.com/articles/leadership/how-to-create-safe-spaces-for-difficult-conversations/
[3] https://www.wellright.com/resources/blog/10-tips-for-holding-difficult-conversations-at-work
[4] https://virtualspeech.com/blog/difficult-conversations
[5] https://bestself.co/blogs/the-bestself-hub/how-to-create-a-safe-space-for-deep-conversations

Identify the Root Cause of a Difficult Conversation Before a Courageous Conversation

Citations:
[1] https://www.drmichellerozen.com/communication-skills/handling-courageous-conversations/
[2] https://sarahgodfrey.com.au/12-tips-courageous-conversation/
[3] https://heiw.nhs.wales/files/programmes-resources/7-keys-to-having-a-courageous-conversation-with-anyone/
[4] https://www.forbes.com/sites/forbescoachescouncil/2019/08/26/13-guiding-principles-for-courageous-conversations/?sh=6f6eb4984c9f
[5] https://www.greatplacetowork.com/resources/blog/a-guide-to-the-discussion-you-are-scared-to-have-right-now

How to Listen Actively

Citations:
[1] https://truthforteachers.com/how-to-listen-actively-in-difficult-conversations/
[2] https://www.linkedin.com/advice/0/how-can-you-use-active-listening-navigate-difficult-conversations-d46bc
[3] https://www.ginaabudi.com/use-active-listening-skills-difficult-conversations/
[4] https://hartsteinpsychological.com/the-power-of-active-listening-in-difficult-conversations
[5] https://hbr.org/2017/02/in-a-difficult-conversation-listen-more-than-you-talk

How to Set Boundaries

Citations:
[1] https://www.drmichellerozen.com/communication-skills/handling-courageous-conversations/
[2] https://sarahgodfrey.com.au/12-tips-courageous-conversation/
[3] https://heiw.nhs.wales/files/programmes-resources/7-keys-to-having-a-courageous-conversation-with-anyone/
[4] https://www.forbes.com/sites/forbescoachescouncil/2019/08/26/13-guiding-principles-for-courageous-conversations/?sh=6f6eb4984c9f
[5] https://www.greatplacetowork.com/resources/blog/a-guide-to-the-discussion-you-are-scared-to-have-right-now

How to Manage Physical Barriers

Citations:
[1] https://www.indeed.com/career-advice/career-development/overcome-listening-barriers
[2] https://www.skillsyouneed.com/ips/ineffective-listening.html
[3] https://hbr.org/2017/02/in-a-difficult-conversation-listen-more-than-you-talk
[4] https://www.ginaabudi.com/use-active-listening-skills-difficult-conversations/
[5] https://courses.lumenlearning.com/suny-realworldcomm/chapter/5-2-barriers-to-effective-listening/

Mistakes to Avoid

Citations:
[1] https://heiw.nhs.wales/files/programmes-resources/7-keys-to-having-a-courageous-conversation-with-anyone/
[2] https://www.drmichellerozen.com/communication-skills/handling-courageous-conversations/
[3] https://sarahgodfrey.com.au/12-tips-courageous-conversation/
[4] https://www.forbes.com/sites/margiewarrell/2021/01/31/avoiding-a-hard-conversation–how-to-have-brave-conversations/?sh=1d4b6c602d42
[5] https://www.greatplacetowork.com/resources/blog/a-guide-to-the-discussion-you-are-scared-to-have-right-now

Strategies to Navigate Difficult Discussions Before a Courageous Conversation

Citations:
[1] https://www.drmichellerozen.com/communication-skills/handling-courageous-conversations/
[2] https://sarahgodfrey.com.au/12-tips-courageous-conversation/
[3] https://au.reachout.com/articles/6-steps-to-help-you-tackle-difficult-conversations
[4] https://heiw.nhs.wales/files/programmes-resources/7-keys-to-having-a-courageous-conversation-with-anyone/
[5] https://www.forbes.com/sites/forbescoachescouncil/2019/08/26/13-guiding-principles-for-courageous-conversations/?sh=6f6eb4984c9f

Techniques to Identify the Root Cause of a Difficult Conversation

Citations:
[1] https://www.armyresilience.army.mil/ard/R2/Difficult-Conversations.html
[2] https://careerminds.com/blog/9-techniques-leaders-can-use-during-difficult-conversations
[3] https://virtualspeech.com/blog/difficult-conversations
[4] https://extension.psu.edu/difficult-discussions-tips-for-tackling-conversations-you-dont-want-to-have
[5] https://www.drmichellerozen.com/communication-skills/handling-courageous-conversations/

Preparing for a Courageous Conversation

Citations:
[1] https://sarahgodfrey.com.au/12-tips-courageous-conversation/
[2] https://heiw.nhs.wales/files/programmes-resources/7-keys-to-having-a-courageous-conversation-with-anyone/
[3] https://www.forbes.com/sites/forbescoachescouncil/2019/08/26/13-guiding-principles-for-courageous-conversations/?sh=6f6eb4984c9f
[4] https://store.umcdiscipleship.org/product/how-to-have-a-courageous-conversation/
[5] https://www.drmichellerozen.com/communication-skills/handling-courageous-conversations/