Compassionate Care for Personal Support Workers

insights for action to improve outcomes

Training Course: Compassionate Care for Personal Support Workers Course Overview: This training course is designed to equip Personal Support Workers (PSWs) with the necessary skills and knowledge to provide compassionate care to residents in an Assisted Living facility. Compassion is a fundamental aspect of caregiving that enhances the quality of life for residents and fosters

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Courageous Conversations

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The most important management skill – that isn’t taught in any business school – is the ability of a manager to have a courageous conversation. A courageous conversation is a dialogue that intentionally addresses complex and sensitive topics, in a manner that challenges the status quo, centralizes personal accountability, and confronts issues that are often

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Effectively Implementing Change at the Branch Level

A female employee of an assisted living residence, dressed in her blue scrubs, engaged in a warm conversation with an elderly male resident in the hallway of the retirement residence

Branch managers can effectively implement change by following a structured process that involves several key steps. Here is an overview of an effective process for branch managers to consistently implement change: Prepare the Organization for Change: Before implementing any changes, it is crucial to prepare the organization both logistically and culturally. This involves helping employees

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How to Thrive as a Manager in a Company That’s Just Been Acquired

A female employee of a senior living facility, dressed in her blue scrubs, helping an elderly male resident in a wheelchair by the window. They are engaged in a warm conversation.

To thrive as a manager in a company that has just been acquired, there are several key strategies to consider based on the provided sources: Commitment to Employees: Effective managers remain extremely committed to their employees, both current and those they will oversee after the acquisition[5]. Understand the New Environment**: Managers should take the time

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Restraint Management: Policy, Procedure, and Management

performance improvement

The clinical record in nursing homes includes documentation of periodic reevaluation of the need for restraints and efforts made to release residents frequently, provide changes of position, and observe for adverse effects when restraints are used[2]. Additionally, policies and procedures regarding the ordering and use of physical restraints, as well as the recording, reporting, monitoring,

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Solving Persistent Operational Problems

Operational problems persist for various reasons, hindering effective problem-solving within organizations. One key reason is the lack of a structured method to identify, analyze, and solve these issues[1]. Additionally, unclear roles within project teams and inadequate training contribute to the persistence of operational problems[1]. Another significant factor is the absence of a clear schedule or

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Solving Resident-to-Resident Abuse

Here are some practical strategies for a senior living home to prevent resident-to-resident abuse: Implement Comprehensive Staff Training[1][2]: – Provide comprehensive training programs for staff that emphasize empathy, communication, and understanding of elderly residents’ needs. – Ensure ongoing education to keep staff updated on best practices and evolving needs of the elderly population. Establish Strict

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